FreeAgent Banyan includes support for Computer Telephony Integrations (CTI) through our new feature called Applets.
You can learn more about Applets in the following tutorial:
But you might be wondering, why is this so awesome? Simple, almost every cloud based communication provider such as "RingCentral" provides an SDK to implement web-based widgets. With Applets you will be able to implement any provider's widget inside FreeAgent CRM, having the possibility to make calls or send messages through the provider of your choice without leaving FreeAgent. Additionally, you can synchronize your calls and messages with FreeAgent CRM, which means that you will be able to create powerful reports and keep all the historical information in your favorite place, FreeAgent CRM.
Open CTI Implementation Sample
We used the OpenCTI support to create an Applet for RingCentral support within FreeAgent CRM. Here is what the Applet looks like in the User Interface.
As a customer, you can use our existing RingCentral implementation.
Learn more about it in the following tutorial: RingCentral Reference Implementation