If you are experiencing issues when pairing your email using the "Exchange" option, you have come to the right place. In this tutorial, we will review all the steps that you can take to correctly pair using Exchange.
- Validate your user and password
- My password is correct but I’m still getting error messages
- My credentials and host are correct but I’m still getting error messages
- Nothing of the above helped me
Validate your user and password
Make sure you are entering the correct credentials. You can verify this by going to your email sign-in web page.
My password is correct but I’m still getting error messages
Please verify your URL looks like the following one:
Open a browser and copy/paste your URL. All Exchange servers require an authentication on that URL, therefore you will see something similar to:
Type your credentials to sign in and you should get something like:
If you were able to get here means that your service is up and running.
My credentials and host are correct but I’m still getting error messages
FreeAgent CRM is only compatible with Microsoft Exchange 2007 and newer. Please contact your IT team or provider to verify the Exchange version that you are using.
In case you are running into Microsoft Exchange 2003, the best would be to pair using the “Other” option. To know more about how to pair using other emails see article below:
Nothing of the above helped me
Please reach out to us using the live chat or send us an email to:
We will be happy to help you!