If you have any questions or technical issues while using FreeAgent, there are different support channels available depending on your issue.
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If you are an Administrator within FreeAgent you can reach out to our Support team no matter what FreeAgent package you have. There are two ways to reach out.
1. Support Portal
Admins can utilize the self-service support portal to log support issues, check issue status, and provide supplemental support information to the FreeAgent team. Once authorized, admins will see a new option under their profile menu.
Once it's clicked you'll be taken to your Support Portal. From here you can see all of your existing support issues and create new tickets.
As FreeAgent Support staff work on your ticket you'll be able to track the progress. This includes updates, notes, and ticket resolution information
Before you contact Support
When chatting or emailing support, there are a few things you can do to ensure your issue is solved more quickly:
- Provide Detail: Instead of just typing "my email isn't working" try to provide more detail concerning what exactly is happening. Is it your account that's being affected or are there others? How long has this been happening? Is there a specific email domain having issues? The more detail the better.
- Include links and screenshots: Our Support agents can access your account if needed. Let us know if there are specific accounts or parts of FreeAgent you're having issues with by sharing links, usernames, email addresses, and screenshots of the issue if possible.
- FreeAgent Administrator: You need to be an Admin within your FreeAgent account to take advantage of Support services.