We always talk about how customer relationships matter, but in your CRM, data relationships should matter too! Related lists are based on the reference fields, and they allow you to see and create content for a particular entity in the system, but not just that!
We know that your business is unique, so some related list items are more important to you than others and naturally, you want to see those first. With Related list, you can not only decide the order of items that matter to you the most but also decide if you want them to show there at all!
One of the things that make FreeAgent CRM so visually pleasing to use is the ability to not see a bunch of stuff that doesn’t matter to you.
Creating data relationships in FreeAgent CRM is super easy. When a relationship is created, FreeAgent includes a Preview Card in a Related List that provides quick context into the related record.
Related Lists can be configured by the team owner or those with team level access and the changes will be available account-wide. For Related Lists you can:
Rename Related Lists
First, you need to use the menu, then click under System Settings and the App Setup to display the available options. There click the app for which you want to update your Related Lists. You can use the search function to search for the App's name to get to the App setup section as well. Then click 'Related Lists' located at the top of the screen.
There you will see a list that includes a Related List for each 'Reference field' that you have created within the 'Fields configuration' menu. This field as its name implies, makes a reference to an existing element within FreeAgent CRM, in order words, it creates a relationship between the main entity (app) and the field.
In this window, you can rename the Related list by entering a new value in the Name and Singular Name fields. Here you can also create some logic to map fields so that their information will auto-populate when you create a new element.
The way the field mapping works is really simple. You basically identify those fields that exist between 2 Apps and create a relationship between them, so that the system automatically adds the value for them. You can map as many fields as you need.
Order Related Lists
Changing the order of your Related lists is quite easy. Just click the 'Reorder' button. If you would like to reorder related list that have been deactivated, you will need to activate it first. To do this, click the 'show deactivated' checkbox, activate it and then click the 'Reorder' button.
This will bring up a window with all the Active Related List elements. Here you can drag&drop the elements in the desired order, as shown in the gif below.
The new order of your Related Lists will be available in the Rolodex view as well as the detail view of your records.
Deactivate Related Lists
If you created a Reference field but you don't need to use the Related list, you can deactivate it by selecting it in the Related list configuration of the desired app. Then just click the 'Deactivate' button
It will be necessary that you confirm this process before your Related list becomes inactive by clicking on the 'Deactivate' button in the confirmation dialog box.
To know if a Related list has been deactivated, check the 'Active' column. 'No' means that the column is currently not active. In order to show all the deactivated Related list, you will need to enable the 'show deactivated' checkbox.
You can always revert this by selecting the Related list and clicking on the 'Activate' button. Make sure you are showing the deactivated ones.
It will be necessary that you confirm this process before your Related list becomes active by clicking on the 'Activate' button in the confirmation dialog box.
The Activity Sharing feature will allow you to easily share information available on the activity timeline between records located on different apps.
Activity sharing is available for all apps that include the 'Activity Timeline'. To start sharing activities, go to the desired app, in the 'Activity' section, hover over any of the 'Activities' with your mouse to show the available options. The share icon is the middle one with an arrow.
Click on it and the sharing options will appear. Here you can select between all your existing Apps to share your activity.
Then you need to either select one of the suggested entries or you can start typing to find the specific element to share the activity.
Once you click on share, the activity will be available on the target element. Right below the team member's name, there will be a legend that indicates that the activity was shared and will include its origin, which you can click on to go to it.