Every user has the ability to keep emails private in the Activity Timeline and only publish emails that should be visible to the whole team. This doesn't affect the interactions count, as private emails will still be recorded as activities.
Edition Qualifier: This feature is available in all FreeAgent Editions.
User Permissions: No special permissions are required to use this feature.
To learn how to change your Email Visibility settings, please visit the following tutorial:
Public/Private Emails in the Activity Timeline
It is possible to change the visibility configuration for each of the emails you have sent and received within FreeAgent CRM. Simply toggle to the Contacts App, select the desired record, and locate the email in the Activity Timeline to make it public or private.
In the Activity Timeline, you will see a lock icon by the email that will indicate if the email is public or private. Public emails will show the 'open lock' icon when you hover over them and the email icon will appear as normal. Private emails will have the 'closed lock' icon when you hover over them and will display a small 'lock' icon.
To change the visibility of the email, just click on the 'lock' icon.
Now you know how to change the visibility of your emails to keep those important for your team public, and those meant for your eyes only private.
If your Company has enabled Email Tracking, private emails will still be tracked in the Email Analytics, however, the information shown in the list for that email is going to be limited. It will create a record of the activity and will show if the email was opened or not, but the contents of the email will be private.