There could be different reasons to explain why you are not able to make phone calls in FreeAgent CRM. In this tutorial, we are going to review the two most common ones: your phone number hasn't been paired with FreeAgent CRM or your browser doesn't have permission to use the microphone.
If you want to call one of your leads or contacts within FreeAgent CRM but the phone icon is greyed out that means that you have not yet paired your phone number with FreeAgent CRM.
The solution is to simply pair your Phone Number following the steps described in the following tutorial:
Once your Phone Number is paired with FreeAgent CRM, the phone icon will be enabled and it will appear in light blue.
Phone Call Window is Empty
If after you click the Phone icon you see a new window come up completely blank, the problem is related to your browser's settings.
Often times microphone access is not allowed as default, so it is important to make sure that the browser has access to it.
Chrome is the recommended browser to use FreeAgent CRM at its best. To enable the microphone simply click on the padlock to the left-hand side of the URL and check that the option next to 'Microphone' is set to 'Allow', as shown in the image below.
The call starts but it hangs up after 1 ring
This happens when the number you are trying to reach is currently unavailable or busy. We recommend that you wait for a few minutes before attempting your call again.
If you are still having issues making calls with FreeAgent CRM we recommend that you review the following tutorial for additional recommendations: