It is quite common to experience some issues when logging in to a platform, from losing the password to other more complex situations, that is why on this tutorial will cover different options for you to try in case you are not able to log in correctly into FreeAgent CRM.
Browser Refresh
Almost 99% of the problems could be solved refreshing your browser, so give that refresh button a click and try to log in after the page refreshes.
Right Website
Make sure you are starting from the right website, here is the login page for FreeAgent CRM:
FreeAgent CRM Sign in
Change to Chrome
FreeAgent CRM works best on Chrome, so if you are using a different browser we do recommend switching to it, as it supports better most of our features. If you want to use Chrome, you can download it here:
Google Chrome
Wrong Password or Email Address
If you see the "Incorrect email address or password" error message it means that you are either trying to log in with the wrong email address and password combination.
You can use the 'Forgot your password?' feature to request a new one, please visit this tutorial for more information:
How to Reset your Password
If you are not sure which email address you should be using to access FreeAgent CRM or in case you are not able to log in after going through the list above, reach out to your team's administrator to request the information, you can also contact us through the chat or via email at support@freeagentsoftware.com