There are different options in which you can add a Contact or a Lead to FreeAgent CRM. One of them allows you to create a Lead right from an Email Thread. This is particularly helpful when, for example, one of your leads add a new contact as CCs on an email that he sent you to introduce you to that new contact.
Add a Lead from an Email Thread
To get started, go to the Leads tab and then select your Lead to open the received email.
On the View Email window, you will notice the 'Add' bottom right next to the CCed email address.
Once you click on it, it will take you to the 'Create New Lead' window, where you can add more information for that particular Lead. You will notice that the Email field will be filled already. Just add in the rest of the information and click the 'Save' button when you are done.
Well done! You have created a new Lead from an Email Thread.