Adding information to any of your tabs in FreeAgent CRM is fast and easy when importing through a CSV file. The process to follow is exactly the same regardless of the tab you want to upload the information to, and if there are any errors in the file, like for example an email address that is not in the right format, the system will let you know.
Import a CSV file to FreeAgent CRM
To get started, first, click your profile picture and select Settings (1), then click on 'Import Data' in the menu that will come up on the left-hand side (2). Then click on 'Import' (3).
A new window will pop-up with all the details necessary to import a CSV file. Here you can download a template (1), which you can fill out with your information to improve the import process. Before downloading the template, make sure that you select the right tab under the 'Type' field (2).
Please note that you do not have to fill out every field, but it is important to keep the column names the same and make sure that there are no empty rows on your file. It is also recommended to delete any columns that you are not going to need. Another useful thing to review is that there are no empty spaces after the column names and that there is a single value for each cell.
Once you have your CSV file ready you can either use the Drag and Drop functionality or select 'click here' to choose the file from your computer.
Once you select your file you will see its name show in the light blue box. You also want to make sure that you have the right type selected and then click on 'Import'.
As soon as you import you will see a confirmation box that will confirm that your file is being imported. Click 'OK' to dismiss the message.
The process can take a few minutes to complete depending on the size of the file, the process will continue even if you move to another page. You can verify the status of your import in the details. There are 3 possible statuses: 'Processing', 'Completed' and 'Failed'.
'Processing' means that the import is still in progress. You can move to other sections of FreeAgent CRM and come back later to check the status.
Failed means that there are some errors with your file. You can see the exact number of errors under the 'Errors' column. Please note that if the import fails, the data won't be added to the system.
If you click on the number of errors a window with the details will appear, showing the row within the file (1) that contains the error, what the column name is (2), the current value the cell holds (3) and why it is considered an error (4). Please note that there could be more that one error per row.
The most common error is 'Invalid Format', as shown on the above image. In the first row, we can see that the email has a comma instead of a dot before 'com'. The second row for the cell phone includes two phone numbers in the same cell. It is considered an error since the system expects one value per row.
If the file is correct, then once the import process is over, the status will change to 'Completed'.
Well done! If the status shows as 'Completed' it means that you have successfully imported your data to FreeAgent CRM. You can follow this exact same process each time you have a file to import to the system, always making sure that you select the right type in the 'Import' window so that the information is added to the right tab.